Frequently asked questions
If something isn't answered here, call 505-733-6366 before you book.
About the service
What is a scratch session?+
A scratch session is a gentle, ASMR-inspired sensory relaxation experience. It combines light scratching, tracing, hair play, brushing, feathers, and other soothing sensory techniques designed to help you slow down, unwind, and recharge.
Is this the same as massage?+
No. Our sessions focus on gentle touch and sensory stimulation rather than muscle manipulation. This is a relaxation service and is not intended to replace massage, medical care, or mental health treatment.
Can a session help with stress or sleep?+
Many people find gentle, repetitive sensory touch calming and relaxing. Every person's experience is different, and we do not promise medical or clinical results.
What tools are used?+
Depending on your preferences, we may use our fingertips, soft brushes, feathers, scalp tools, tracing tools, and other sanitized sensory accessories. You may decline any tool or technique.
How are the tools cleaned?+
Reusable tools and surfaces are thoroughly cleaned and sanitized between every client. Single-use items are discarded after each appointment when applicable.
Your session
What areas can be included in my session?+
Depending on the package selected, your session may include the hair, scalp, neck, shoulders, back, arms, hands, legs, and feet. You may request that certain areas be included or avoided.
What should I wear during my session?+
For scalp, hair, and back-focused sessions, we recommend wearing comfortable clothing that allows easy access to the selected areas. For the full-body experience, you will be given privacy to prepare and may undress to your personal comfort level while keeping your undergarments on. Professional draping is used throughout the session, and only the area currently receiving the service will be uncovered.
What should I expect during my first appointment?+
Your appointment begins with a brief consultation about your preferred pressure, focus areas, sensitivities, and personal boundaries. You will then relax in a calm, private environment while your selected sensory techniques are performed.
Does it hurt?+
It should never hurt. We customize the pressure from feather-light to slightly firmer based on your comfort. Please communicate with us at any time if you would like the pressure or technique adjusted.
Will the scratching leave marks?+
Our techniques are intended to be gentle and should not leave scratches or marks. However, everyone's skin sensitivity is different. Please let us know beforehand if you have sensitive skin, allergies, bruising, or a condition that affects your skin.
Is every session personalized?+
Yes. Each session is customized according to your preferred pressure, focus areas, comfort level, and sensory preferences. You are always welcome to request a change or stop the session at any time.
What if I am ticklish?+
That is completely normal. We can adjust the pressure, pace, tools, or areas being treated. Many clients find that slow, consistent movements feel more relaxing and less ticklish.
Can I talk during my appointment?+
Absolutely. You may talk, remain quiet, listen to relaxing music, or simply rest. Your experience is centered around what helps you feel most comfortable.
Before you book
How should I prepare for a scalp or hair session?+
Please arrive with dry hair that is reasonably clean and free from heavy oils, gels, sprays, or excessive product buildup. Your hair may be slightly tousled after the session.
Can I book a session if I have hair extensions?+
Please let us know before booking. Certain techniques and tools may need to be modified or avoided to prevent pulling or damaging your extensions.
Who should avoid these sessions?+
Please wait to schedule if you have open wounds, a rash, sunburn, contagious skin or scalp conditions, active infections, lice, or a recent procedure affecting the service area. Consult a healthcare professional if you are unsure whether this service is appropriate for you.
Can I book while pregnant?+
Sessions are gentle, but please speak with your healthcare provider if you have a high-risk pregnancy or other medical concerns. Let us know that you are pregnant so we can adjust your positioning and techniques for comfort.
Can minors book a session?+
Clients under 18 must have permission from a parent or legal guardian. A parent or guardian may also be required to remain present during the appointment.
How often can I schedule a session?+
You may book whenever you feel you need time to relax and recharge. Some guests schedule occasional appointments, while others make sessions part of their regular self-care routine.
How do I book an appointment?+
Appointments can be scheduled through our website or by calling 505-733-6366. Advance booking is recommended.
Policies
What happens if I arrive late?+
Arriving late may shorten your session so the next guest's appointment can begin on time. We recommend arriving approximately 10 minutes early, especially for your first visit.
What is your cancellation policy?+
Cancellations or rescheduling requests must be made more than 24 hours before your scheduled appointment. Cancellations made less than 24 hours in advance, as well as missed appointments, will result in the forfeiture of your security deposit.
Are gratuities required?+
Gratuities are never required but are always appreciated if you enjoyed your experience.
Where are you located?+
Scratch Sensory Studio, 1413 Eubank Blvd. NE, Albuquerque, NM 87112.